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FAQ

Frequently Asked Questions

Are your scented wax melts handmade?

Yes.  Butter Bumpkin scented wax melts are hand-poured, hand packaged, and immediately sent on their way to you, so you receive the best quality, long lasting scented wax melts you deserve!

Will you be adding more scents?

Definitely! We're always testing new scents and won't release a new one until our testers are not only impressed with the fragrance itself, but with the breadth and depth of the aroma as well.

What type of scented wax melters do you recommend?

A slow melt is best to enjoy the scent of your wickless candles much longer. I personally find the aroma permeates your home further, and lasts much longer, by using the slow melting electric types. (small bowl on warmer or light bulb heated ones) A well produced wickless candle will also perform favorably in tealight lit ones, however, I strongly recommend using tealight melters designed where the space between the flame of the tealight and the cavity holding your scented wax melts is at least 2-3+ inches. Melters designed with the tealight's flame directly underneath the wickless candle cavity of the melter will immediately cause the scented wax melts to become far too hot and lose their scent very rapidly. We do not recommend using potpourri burners.

Do you sell scented wax melters?

Not at this time. We will be offering them in the near future.

Do you offer a discount for repeat customers?

Yes we do! We offer a 5% discount on all purchases after your first. However, this discount is only available to customers who opted to create an account with our site when they made their purchase. You will need to be logged into your account to receive the 5% discount on your order. 5% discount applies to items in our store only, and does not apply to shipping charges.

Am I required to create an account to purchase from your website?

Not at all. During checkout, you have the option of choosing "Guest Checkout" or "Creating an Account" with our website. Please review the "Optional Account Creation" section of our Privacy Policy for more information on the benefits of creating an account with our website that includes ease of use and customer discounts.

What form(s) of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and Paypal. Debit Cards with Visa/MasterCard logo are also accepted. All payments are processed through Paypal. You are not required to have a Paypal account to process the aforementioned cards.

Is my payment information secure?

We use PayPal to securely process payments made through this website and do not ever see, or keep, any of your personal payment information. Please review our Privacy Policy.

How Quickly Do You Ship?

Since we do not keep stock on hand and always hand pour your scented wax melts to order to give you the best quality, please allow up to 24-36 hours for your order to be shipped.

Where Do You Ship?

At this time we only ship to addresses in the United States (including Hawaii and Alaska)

Do You Have a Return/Exchange Policy?

We want you to love our scented wax melts. If you are not completely satisfied with your purchase you may return item(s) within 14 days of receiving it for exchange or credit ONLY.  Item(s) must be in perfect, unused condition. We apologize, but shipping costs will not be refunded.

If the wrong items were shipped to you, or if there is any damage to your melts upon receiving, please contact us immediately to let us know if either of the above has happened, and we will happily correct it.

If there is any problem with your order, please do not hesitate to contact us and we will work together to determine the best solution.